Privacy Policy

Privacy Policy for Balloon Company Dubai

Introduction

Welcome to https://balloon-company-dubai.terratrek.net (hereafter referred to as “Balloon Company Dubai,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information about our users in accordance with applicable data protection laws and regulations worldwide, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales and Privacy Act (UCPA), Connecticut’s ConnectiCUT Data Privacy Act (CTDPA), Virginia’s Consumer Data Privacy Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our online presence, including our website, mobile applications, online services, and products offered under the Balloon Company Dubai brand. It is important to be aware that this privacy policy does not extend to third-party websites, applications, or services accessible through links on our platform. Each of these third-party entities has its own privacy policies governing their data collection and use practices.

Processing Activities

This Privacy Policy governs your interactions with Balloon Company Dubai in the following scenarios:

  • Using our applications and services as an authorized user.
  • Visiting our websites linked to this Privacy Statement.
  • Receiving communications from us, including newsletters, emails, telephone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data, which can include:

  • Account Information: Details associated with your user account, such as username, email address, and password.
  • Payment Information: Credit card numbers, billing addresses, and payment history.
  • Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Items or services purchased, purchase frequency, and order history.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for the purpose of providing personalized services.
  • Location Data: GPS coordinates and location-based services data to tailor local offerings.
  • Feedback: Comments, reviews, and ratings you provide to enhance our products and services.
  • Social Media Information: User profiles, posts, and interactions shared on social media platforms when you connect with our official accounts.
  • Product Information: Details about products or services you express interest in or purchase.

We collect this data through various methods, including user input forms, account setup processes, online transactions, device tracking technologies, and feedback surveys. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

Balloon Company Dubai uses cookies to enhance your browsing experience and gather analytics on website usage. Cookies are small text files stored on your browser that serve different purposes:

  • Strictly Necessary: These cookies enable core features of our website, such as enabling you to log in and access secure areas.
  • Preference: They remember user preferences for a personalized browsing experience.
  • Analytics: Used by analytics providers to track site usage, gather statistical data, and improve services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are met, we securely delete or anonymize the information in accordance with legal requirements. The retention periods vary based on the type of data and the nature of its use:

  • Account information and transaction records may be retained for up to seven years due to tax and accounting obligations.
  • Financial and payment data is stored securely for an extended period, often up to ten years, to meet legal and regulatory requirements.
  • Personalized product recommendations and user preferences might be retained indefinitely to enhance future interactions.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and receive a copy of it.
  • Rectification: The right to correct or update any inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit our use of your personal data in specific situations.
  • Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for certain purposes.
  • Non-Discrimination: You have the right to be free from discriminatory practices based on certain personal characteristics.

To exercise these rights or lodge a complaint, please contact our Data Privacy Team at [email protected] or write to us at:

Balloon Company Dubai
Privacy Compliance Department
[Address]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any modifications will be posted on this page, and we encourage users to review the policy periodically.

Contact Information

For any questions related to privacy, data requests, unsubscribe requests, or technical issues, please contact us:

  • Email: [email protected]
  • Mail: Balloon Company Dubai, Privacy Compliance Department, [Address]